The success of Phoenix is partly due to the excellence of the innovative products provided by the key vendors that it represents.  Our Purchasing and Technical departments operate a clearly defined “best of breed” policy, ensuring that all the products we supply provide the optimum price, performance, technical compatibility and continuity required by our customers.

The Partnerships Phoenix has developed over the last 15 years provide our customers, as well as ourselves, with a competitive edge.  These mature links with our suppliers bring benefits such as dedicated account management, consultancy, protected stock holding and enhanced technical escalation routes which create a knowledge pool to ensure that the supply chain can overcome any challenges.

A great emphasis is placed on the development of strong and long-term supply partnerships with the key industry vendors and the major UK Distributors.  These partnerships are designed to ensure that scaleable benefits in the quality of customer service are passed through the whole of the supply chain thus ensuring real time economic benefits and full UK product availability on 86,000 product lines which are incorporated in our  e-commerce solution. Our purchasing team has designed a supplier evaluation program which categorises suppliers in a league table based on key performance indicators, which is then reviewed at a quarterly meeting to ensure service level agreements are being delivered.

These close relationships with such a broad range of “best of breed” manufacturers and key industry distributors creates the ideal environment for Phoenix to match specific products to the demands of each individual customer.