The Phoenix business excellence model is the framework for assessing the degree of excellence achieved by our organisation.  This quality program is chaired by the Finance Director and is made up of senior managers from across all operational areas of the organisation to ensure that all sectors of the company are working and measuring their own department’s performance against the business excellence key indicators.

The excellence model is a powerful process for making step improvements in our operation.  It enables Phoenix to bring cohesion to its activities by linking together company initiatives and programmes including ISO9000 and Investors in People together with promoting the British Quality Foundation philosophies.

Key Indicators

Leadership - explores the activities and behaviour of all managers in driving the organisation towards excellence and their efforts in striving for continuous improvement.

Policy And Strategy - examines how the organisation plans its activities and how its aims and objectives reflect the drive for continuous improvement.

People Management - determines how the company releases the full potential of its people thus ensuring our staff are some of the most highly skilled and motivated in the industry.

Customer Satisfaction - where we are continually examining what the company is achieving in relation to the satisfaction of the customer with respect to our total products and services philosophy.

Business Results – what Phoenix is achieving in relation to its planned performance in terms of both financial and non-financial measures.