Phoenix is one of the UK’s premier Information Technology providers delivering over 80,000 IT products together with an impressive portfolio of Technical Services to the Educational, Government and Corporate Sectors.

Founded in 1989, Phoenix quickly became recognised as one of the tier-one providers of leading brand PCs and network–related hardware and software to the UK market.

Over the last 21 years, Phoenix has developed into one of the few UK companies which can provide a full circle of computing services enabling our customers to ensure that they create the maximum leverage from their IT procurement through our one-stop-shop philosophy.

Mission Statement

Our Mission is to be the preferred Information Technology Partner to Corporate and Public Sector organisations by being recognised as a leading provider of Information Technology products and breakthrough innovative services which enable our customers to overcome business challenges and maximise strategic opportunity through the implementation of economical IT procurement.

Values

All our activities and decisions are based on, and guided by, these values:

• The interests of the customer first.
• A continuous quest for quality in everything we do.
• Demonstrating proactive conduct which reflects the highest standards of integrity.

By adhering to these values, we believe that we will provide outstanding service to our customers, earn a leadership position in our business sector and provide a superior return for our customers.

People

Jonathan Parish - Chairman & Managing Director

Supply Partners

The success of Phoenix is partly due to the excellence of the innovative products provided by the key vendors that it represents.  Our Purchasing and Technical departments operate a clearly defined “best of breed” policy, ensuring that all the products we supply provide the optimum price, performance, technical compatibility and continuity required by our customers.

The Partnerships Phoenix has developed over the last 21 years provide our customers, as well as ourselves, with a competitive edge.  These mature links with our suppliers bring benefits such as dedicated account management, consultancy, protected stock holding and enhanced technical escalation routes which create a knowledge pool to ensure that the supply chain can overcome any challenges.

A great emphasis is placed on the development of strong and long-term supply partnerships with the key industry vendors and the major UK Distributors.  These partnerships are designed to ensure that scaleable benefits in the quality of customer service are passed through the whole of the supply chain thus ensuring real time economic benefits and full UK product availability on 86,000 product lines which are incorporated in our eTrader e-commerce solution. Our purchasing team has designed a supplier evaluation program which categorises suppliers in a league table based on key performance indicators, which is then reviewed at a quarterly meeting to ensure service level agreements are being delivered.

These close relationships with such a broad range of “best of breed” manufacturers and key industry distributors creates the ideal environment for Phoenix to match specific products to the demands of each individual customer.

Accreditations

Phoenix enjoys strategic relationships with all the key IT manufacturers and historically holds in excess of 50 industry recognised accreditations covering hardware, software and services.  This reflects Phoenix Computers’ commitment to maximising customers’ return on their investment in information technology.

These accreditation programs ensure that our business processes are compatible with the vendor and that our national networks of engineers, account managers and trainers have been through a variety of vendor training so that our customers can receive quality independent advice on a range of leading brands.

Quality The Phoenix business excellence model is the framework for assessing the degree of excellence achieved by our organisation.  This quality program is chaired by the Finance Director and is made up of senior managers from across all operational areas of the organisation to ensure that all sectors of the company are working and measuring their own department’s performance against the business excellence key indicators.

The excellence model is a powerful process for making step improvements in our operation.  It enables Phoenix to bring cohesion to its activities by linking together company initiatives and programmes including ISO9000 and Investors in People together with promoting the British Quality Foundation philosophies.

Key Indicators

Leadership - explores the activities and behaviour of all managers in driving the organisation towards excellence and their efforts in striving for continuous improvement.

Policy And Strategy - examines how the organisation plans its activities and how its aims and objectives reflect the drive for continuous improvement.

People Management - determines how the company releases the full potential of its people thus ensuring our staff are some of the most highly skilled and motivated in the industry.

Customer Satisfaction - where we are continually examining what the company is achieving in relation to the satisfaction of the customer with respect to our total products and services philosophy.

Business Results – what Phoenix is achieving in relation to its planned performance in terms of both financial and non-financial measures.

ISO 14001 - The Environmental Certification

ISO 14001 requires an Environmental Policy to be in existence within an organisation, fully supported by senior management, and outlining the policies of the company not only to the staff but also to the public.  The policy explains compliance with relevant Environmental Legislation and stresses a commitment to continuous improvement.

Phoenix is committed to implementing its Environmental Policy throughout its business by continually monitoring changes in environmental law.  We aim to establish and maintain a high standard in all the company’s activities so as not to cause any harm or pollution to the environment.

We will use the best environmental technology and continue to investigate new technology so we can improve our understanding of the environment.

The company seeks to be a leader in good environmental practices within our business sector and to this aim Phoenix is committed to:

• Operating in strict accordance with relevant laws, regulations and professional codes of practice.
• Achieving continual improvement in our environmental performance.
• Operating in a open manner and encouraging our customers to work to environmental practices.
• Educate and train our employees to conduct their activities in an environmentally friendly way.
• Work with regulatory bodies, environmental organisations and all other interested parties on environmental issues

This policy is approved and implemented by the Directors of Phoenix Office Supplies Ltd

Phoenix 2001/2002 Commitment To Setting Quality Targets For Improving Resources Efficiency And Environmental Performance

Practicing Waste Reduction and Energy Savings

We have been paying much attention to green housekeeping, waste reduction and energy savings.  We have adopted the following measures in our offices and training centres in practising waste reduction and saving energy and natural resources:

On Paper Saving

In addition to some common practices in saving paper such as using both sides of paper, re-using used paper for drafting, computer printout and photocopying, re-using envelopes and file covers, etc, we had the following achievement:

We saved at least 300 reams of papers through recycling the hard copies of the daily generated paper materials for re-use in copying machines or computer printers in 2001/02.

Our marketing department has adopted an electronic newspaper and marketing material clipping services via the department's Kovis electronic scanning system.  Efforts had been made to further reduce the need for paper copy marketing material through share reading over the network.

During the year 2001/02, we had issued 2,427 marketing releases and price lists on the internet via the marketing departments computer network and the company’s website.  All personnel were able to have access. Hard copies for distribution were cut to the minimum.

In line with environmental protection, a digital photo library system has been adopted for press releases to client’s and the media.  The less environmental friendly photo-finishing process for developing films and colour prints were cut to the minimum.

Intranet and e-mail have been widely used in this office for internal and external communications, conveyance of digital photographs and design works.   This contributes to office economy, saving relevant manpower, paper work and energy consumption.  We recycled office paper and old marketing materials, which were for condemnation. In the year 2001/02, our target for paper recycling was 900 kg and the target was met. Our estimation for 2002/03 in this respect is 1200 kg.

We achieved wider use of electronic means for communication and collecting regular returns with a view to reducing paper consumption in the business.  PCs, Intranet and e-mail services have been provided to all personnel with operational needs. Dedicated email accounts have already been provided to all personnel.

We saved over 500 reams of papers and 9,000 envelopes that recorded overall decreases of 14.4% and 7.3% respectively when compared with similar figures in the previous year.

We will continue to observe the principle of 'reduce and reuse' in the consumption of materials, and seek continual improvement in the efficient use of natural resources and energy in our operations.

On Energy Saving

We manage our resources responsibly with a view to preserving natural resources. Good practices are widely used in our offices.  Such practices include switching off heating and air-conditioning systems, lights and electric equipment while not in use, setting heating and air-conditioning at appropriate temperature, using natural lighting where at all possible, keeping all windows and outside doors closed when air conditioning units are running, etc.  In particular, we have taken the following actions in our offices to save energy without affecting services and the quality of the working environment:

• Use of energy saving lights instead of tungsten lights.
• Regular checking of the proper function of light sensor.
• Identify the maximum LUX required at individual facilities.
• Setting at 24°C plus or minus one degree for all areas.
• Turning off the air conditioning system half hour/one hour before the close of the offices when there is no extended activity in the buildings.
• Exercise vigilance in the use of water and regulate outflow of water taps.
• Achieve water saving by using less water for landscape features around the buildings.
• Energy audits will continue to be conducted at both buildings.
• Routine checking to switch off lights and stand by power equipment as far as possible during non-office hours and lunch breaks.

Other Green Measures

• Issue of good practices in energy saving for supplier’s contractors. They are constantly reminded to follow the good practices we have achieved in waste reduction and savings.
• Placing waste separation bins in office areas.
• Engagement of contractors to collect waste paper for recycling

Conclusion

We have achieved the targets set by the board for improvements in green housekeeping, waste reduction and energy savings.  Continued efficiency in these areas is our aim and with your support benefits to both the general and our work environment will continue to meet the high standards we set.

This performance target was approved and implemented by the Directors of Phoenix Office Supplies Ltd.

Please click here to read about our fully approved IT Recycling Services

Please click here to read about The EU WEEE Directive

This Policy will operate within the legislative framework of the Sex Discrimination Act 1975 and 1986, the Race Discrimination Act 1976, Criminal Justice Public Order Act 1994 and the Disability Discrimination Act 1996.

Privacy Statement

When you do provide us with personal information, we usually use it to respond to your inquiry, process your order or provide you with access to specific account information.  Also, to support our customer relationship with you:

We may store and process personal information to better understand your business needs and how we can improve our products and services; or we (or a third party on our behalf) may use personal information to contact you about a Phoenix offer in support of your business needs or to conduct online surveys to understand better our customers' needs and profiles.

If you choose not to have your personal information used to support our customer relationship (especially direct-marketing or market-research), we will respect your choice.  We do not now (nor do we intend to) sell, rent or otherwise market your personal information to third parties.

Non-Personal Information Collected Automatically

When you access our websites, we may automatically (i.e. not by registration) collect information that is not personally-identifiable (e.g. type of Internet browser and computer operating system used; domain name of the website from which you came; number of visits, average time spent, pages viewed).  We may use this information to measure the use of our websites and improve their content.

Children

No personal information should be submitted to Phoenix Computers (POS Ltd) websites by children without the consent of their parent or guardian.

Phoenix Computers (POS Ltd) will not knowingly collect or use any personal information collected from children for any purpose whatsoever, including disclosure to third parties.

Security

Phoenix Computers (POS Ltd) takes precautions to ensure the security of your personal information and strives to keep it accurate.  We carefully protect your personal information from loss, destruction, falsification, manipulation, and unauthorised access or unauthorised disclosure.

Questions and Comments - If you have any questions or comments about Phoenix Computers (POS Ltd) Data Protection Policy please contact us at the address shown on our websites.